Return Policy

Most items may be returned within 30 days of receipt for a refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new unused condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage, including but not limited to (Cleaning and disinfecting/deodorizing products).
  • A Return Authorization Form must be requested from Immersus Health Company, LLC within 30 days of delivery of the product.
  • Once an RA Form has been received, products must be returned within 14 days.

For hygiene and control of infection reasons, the following products are non-returnable:

  • Immersus Mattresses
  • Posture-Mate Seating Products
  • Posture V Seating Products
  • Pressure-Mate Products
  • Beds, accessories and mattresses
  • Commodes, shower chairs and bath safety items
  • Patient lifts and Hercules systems
  • Wheelchairs
  • Recliners
  • Broda Chairs
  • Masks
  • Gowns
  • Temper-Sure units and accessories

Unless Immersus Health Company, LLC made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Immersus Health Company, LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Immersus Health Company, LLC may institute a $20 fee per missed scheduled pickup.

Orders canceled after the item has shipped are subject to all standard return policies, return freight is the customer’s responsibility.
You must accept delivery, obtain an RA Number and ship the item back to the address below:

Immersus Health Company
4351 Creek Road
Blue Ash, Ohio 45241

If delivery of an item is refused, return shipping costs are deducted from the issued credit card and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Any damaged refused products will be charged at full price

Once your return is received, Immersus Health Company, LLC will issue a credit to the credit card used for the purchase. Please allow 4-6 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at 1-855-994-4325.

After Immersus Health Company, LLC has determined the issue/damage, we will arrange for the item to be repaired or replaced at our earliest convenience.

Note: Immersus Health Company, LLC reserves the right to change or modify copy content based on product availability, manufacture changes, discontinued products and new products.